At Seedboy, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our return and refund policy below.
1. Eligibility for Returns
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We accept returns within 30 days of delivery.
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Items must be unused, unopened, and in their original packaging to be eligible for a return.
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Certain products, such as opened seed packets, are not eligible for return due to the nature of the product.
2. Return Process
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To initiate a return, please contact support@seedboyco.com with your order number and reason for return.
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We will provide return instructions, including the return address.
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Customers are responsible for return shipping costs unless the product is defective or we made an error.
3. Refunds
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Refunds are processed within 14 days of receiving the returned item.
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Approved refunds will be issued to the original payment method used at checkout.
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Shipping costs are non-refundable, except in cases where Seedboy made an error or the product was defective.
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If you haven’t received your refund after 14 days, please contact us at support@seedboyco.com.
4. Exchanges
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We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
5. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, contact us at support@seedboyco.com with a photo of the item and your order number.
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We will offer a replacement or refund at no additional cost to you.
6. Lost or Undelivered Orders
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If your order does not arrive within the estimated shipping time, please reach out to us.
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We will work with the carrier to locate the package and offer a solution, which may include a refund or replacement depending on the situation.
7. Contact Us
For any questions or to initiate a return, please contact us at:
Seedboy Customer Support
Email: support@seedboyco.com
Website: seedboyco.com
By purchasing from Seedboy, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy.
